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External resources

My Aged Care

The My Aged Care website and contact centre has been established by the Australian Government to help you navigate the aged care system. My Aged Care is part of the Australian Government’s changes to the aged care system which have been designed to give people more choice, more control and easier access to a full range of aged care services. The contact centre telephone number is 1800 200 422.

Department of Health and Aged Care

The Department of Health and Aged Care oversees the running of Australia's health care system, including aged care services. The Department of Health and Aged Care website includes information and resources relating to:

Aged Care Quality and Safety Commission

The Aged Care Quality and Safety Commission commenced operation on 1 January 2019. Its role is to protect and enhance the safety, health, well-being and quality of life of people in aged care. The Commission assumes the functions of the former Aged Care Complaints Commissioner and the Australian Aged Care Quality Agency, and is committed to promoting high quality care and services to safeguard everyone who is receiving Australian Government funded aged care. If you want to make an enquiry or raise a complaint about the quality of care or services being delivered to people receiving aged care services subsidised by the Australian Government, you can contact the Aged Care Quality and Safety Commission on 1800 951 822 or visit