Help

About

GEN provides a range of authoritative information and statistics that are accessible to a range of users, from students through to service providers, researchers and data modellers. Information is available across a range of topics providing insights into the people receiving aged care, assessments (of care needs), episodes of care, services and providers, and system capacity (places).

More complicated analysis, such as consumer and provider ratios, market vacancies, population projections, and linked data, are also available. 

You can learn more about GEN on our about page or on our frequently asked questions page.
 

Places to start

If you are not sure what you are looking for, but would like to explore the information GEN has to offer, you can investigate the pathways below:

• Aged care broken down by state/territory
• A list of aged care services in Australia
• Aboriginal and Torres Strait Islander people using aged care
• Aged care workforce
• Quality in aged care
• Interfaces between the aged care and health systems

External resources

If you can't find the right information on GEN, these sites may provide what you are looking for:
 

My Aged Care: My Aged Care is the Australian Government's starting point on your aged care journey. Through this site you can find and access the government-funded services you need.

AIHW Older Australians: This online report provides an overview of the diverse and growing population of older Australians through a range of topics. These outline older peoples' demographic characteristics, health, status, and service use.

Royal Commission into Aged Care Quality and Safety: The Royal Commission into Aged Care Quality and Safety commenced operation on 1 January 2019. Its role is to protect and enhance the safety, health, well-being and quality of life of people in aged care. This site provides up-to-date information about the Commission.

Department of Health and Aged Care: The Department of Health and Aged Care oversees the running of Australia's health care system, including aged care services. The Department of Health and Aged Care website includes information and resources relating to:

• aged care laws in Australia
• aged care reforms
• funding for service providers
• delivering quality services of care
• initiatives and programs
• research and reporting, including quarterly and annual financial reports
• news and other resources.

 

Contact us or submit a data request

If you still can't find what you are looking for, or if you have a question for us, you can contact us here.

Alternatively, the Australian Institute of Health and Welfare (AIHW) offers a customised data request service for access to statistics that are not available in published reports, tables, dynamic data displays or data cubes.

This service enables you to request data tables at new and different levels of disaggregation using different or derived data items. Use the web form on the AIHW website to make your request. Note that customised data requests are generally free but in rare situations, such as exceptionally large or complex requests, charges may be discussed.

Click here to request customised data.